At Rouchae, we strive to ensure a seamless and efficient delivery experience for our customers. Below are our shipping policies:

1. Processing Time:

   • Orders are typically processed within 1-3 business days.
     

2. Shipping Locations:

   • We currently ship to the United Kingdom and select international destinations.
   • For international orders, additional shipping charges and delivery times may apply.

3. Delivery Time:

   • UK Standard Shipping: 3-5 business days (Depending on stock availability)
   • International Shipping: 7-14 business days, depending on the location.
   • We keep our customers up to date at all times, so in the unlikely event of a delay, you will be first to know!
     
     

4. Shipping Costs:

   • Free premium shipping on all UK orders
     
   • International shipping rates vary based on the destination and will be calculated at checkout.

5. Order Tracking:

   • Once your order is shipped, you will receive a tracking number via email to monitor your shipment.

6. Customs and Duties:

   • For international orders, any customs fees or duties are the responsibility of the buyer.

7. Shipping Queries:

   • For any questions or concerns about your shipment, please contact our customer support team at  sales@rouchae.com
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We are committed to delivering your order promptly and safely. Thank you for choosing Rouchae!